(copy of customer invoice), and (B) the golf club has only experienced normal playing conditions and has notīeen abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or **Customer must ensure: (A)to provide proof of purchase Is expired warranty is 12 months from date of purchase. *Original Manufacturers Warranties vary in length/coverage by Manufacturer, if Original Manufacturer Warranty Will fix it, replace it or refund you in store credit! Play with confidence knowing you are protected by RBG’s Warranty Policy on all RBG Certified Pre-owned Equipment!!! If your equipment fails due to a manufactures defect, we You? Complete protection!! We recognize the Original Manufacturer’s Warranty* and an ADDITIONAL 12-month Limited Only RBG Certified Pre-owned Equipment comes with a 12-month extended Limited Warranty Policy. The customer with an explanation of the findings. If deemed that the club had the correct condition rating, RockBottomGolf will return the product to To condition discrepancy, it is under RockBottomGolf’s sole discretion to accept the return under the condition RBG Certified Pre-owned Condition Ratings are determined by our experienced golf professionals.Rock Bottom Golf reserves the right to alter the RBG Certified Pre-owned 30 Day Playability and Condition.To qualify for RBG Certified Pre-owned 30 Day Playability and Condition Guarantee, a return request must beģ0 days of the original date of purchase.To receive full product credit, accessories must be returned with the product (including product literature,.Store credit will only be issued for the product purchase price and any applicable sales tax only.All RBG Certified Pre-owned 30 Day Playability and Condition Guarantee returns are refunded in store credit.The club must not be altered in any way, including, but not limited to, shaft or grip changes and must exhibit.Offer applies only to those products that have the RBG Certified Pre-owned 30 Day Playability and Condition.Stix is delivering on both counts, showing minimalism in golf isn’t just a trend limited to some of the game’s great new courses. Of course, the product still has to look good and perform. And since more than 2/3 of golfers can’t break 90, there are plenty of participants out there more concerned with experience over technology. We think there’s this interest of a new generation – a more casual golfer who’s not sold on technology marketing and they’re not necessarily trying to fine tune their game, but have fun.”īy identifying a potential value gap in the golf club market, Stix has positioned itself well to tap into a robust consumer base in one of the nation’s biggest participation sports. “We worked on this a year ago, shelved it during Covid, then activated again. We’ve gotten caught up in this perfect storm,” Coyne said. “The unicorn businesses that blow up say timing is a factor, whether on purpose or by accident. And as golf’s popularity and play has surged nationwide, it’s provided an unexpected opportunity for an upstart like Stix. He joined a men’s league for the first time and two of his four sons took part in a clinic, so he got to play with them afterward. Like many others amid the coronavirus pandemic, Coyne said he’s found himself on the golf course this year more than ever. Because as much as people like the concept, they may have a hard time pulling the trigger or trusting the brand.” “Part of that is making a big credibility push. “We want to learn about customers and perspectives as much as we can to figure out what we can do going forward,” Coyne said. Stix makes a one-size-fits-all set of clubs Stix Golf Renting out bays at various golf entertainment venues for 15-minute demo sessions is among the approaches the company is considering. We can still provide an elevated customer experience and do this a different way.”Ĭustomer engagement remains crucial for an upstart like Stix, which is looking to run events so golfers can see and feel the product. “We can do cool messages, nice marketing and good box. “We don’t want to feel we’re the discount play, like here’s a crappy box and bubble wrap,” Coyne said. He’s in contact with many customers via text and often includes hand-written notes in the box when it’s shipped, along with occasional extras such as tees, hats and balls (from fellow direct-to-consumer company Vice) with Stix branding. Now living outside Chicago, where his fulfillment center is located, Coyne hand-delivered the first three sets of Stix clubs. We don’t take the position of being the latest technology.” For 90% of people, these would play just fine. “As much as the industry tries to sell technology to justify price points, many people just fine with basic tech. It’s a basic level of tech that performs very well,” he said.
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